Case study: Competitor Analysis
Your competitors don't share neat APIs containing their inventory data,
but they probably publish everything online for their human customers.
The Automation Cloud can access, crawl and return data from any
website. Our customers train it to return pricing data, inventory
information or anything available on the website. They cover all their
competitors with automation to build a complete picture of the
competitive landscape and run these on schedule at scale so they're
always on top of the intelligence.
Others have built live query APIs with the Automation Cloud to return
inventory data on demand. The results are then mixed with other APIs
they already use to analyse and react to data as it changes. This
removes the need for manual intelligence gathering and ramps it up to
Autopilot, our automation tool, can automate any action on the internet,
gather data and connect to existing APIs.
Automated customer transactions
Many of our clients offer aggregated product experiences. For
example they present hotel inventory for customers to book or
offer a whole of market view on Broadband deals. Often the
purchase experience happens a leap away, onto a different website.
With the Automation Cloud the underlying transaction
– including sign-in, payment and all other interactions – can be
automated in the background so the customer stays on the
discovery platform. This enhances the customer experience
and reduces churn.
The Automation Cloud is Level 1 PCI compliant, so customer
payment data is completely secure and compliance barriers
are minimal. Our services operate at Enterprise scale and we
can handle whatever volumes you need us to.
Many of our Enterprise customers choose to have our in-house
Automation Team manage their automation services. We
operate a full service, working to onboard new services and
maintain them around the clock. We tailor what we do to the
client and can offer additional services as needed. And in some
cases we look after the complex transactional automations
and leave auxiliary services, like flight check-in, to the internal
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